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​​Tej Courier Partners with Shipsy

Tej Courier partnered with Shipsy, a leading SaaS-based smart logistics management platform

provider, to digitize core last-mile delivery operations.

Tej Courier, a Ghatge Group company, is a parcel service provider headquartered in

Maharashtra. The company has a comprehensive portfolio of priority and premium document and

parcel services with a service network that extends beyond urban India to tier-II and III

cities.

Currently, tier-II and beyond cities drive 66% of the total online purchasing demand in the

country. Non-urban India is becoming the fastest-growing segment for online delivery

services, clocking to a growth of 53% in YoY demand. Having said that, executing delivery

operations in these regions has its challenges.

Frequent connectivity disruptions, poor logistics infrastructure, lack of last-mile

visibility, and diminishing customer transparency presented challenges in Tej Courier’s

delivery execution to tier-II cities.

Shipsy’s mission to help businesses digitize logistics operations is enabling Tej Courier to

optimize end-to-end last-mile delivery planning and execution. Its route optimization

capabilities are empowering Tej Courier to reduce cost per shipment, gain end-to-end

delivery visibility and drive high levels of operational efficiencies. It’s significantly

reducing cost per shipment and enhancing customer experience by providing visibility of

delivery progress and ensuring flexible and easy payments. Shipsy’s advanced routing

capabilities are also increasing delivery productivity by reducing man-hour investments.

“Our network handles everything from life-saving vaccines and essential medicines to high-

value items like passports. Therefore, real-time communication is central to trouble-free

coordination both internally within the operations team and customer service and externally

to the shipper and consignee. We were on a mission to provide customers with delightful

delivery experiences and create flexibility for future expansion. Shipsy has been

instrumental in shaping our digital transformation journey. Their platform is helping us

provide customers with real-time delivery updates, last-mile visibility, flexible

deliveries, and more,” says Sadhana Ghatge, CEO, Tej Courier.

Shipsy’s unified customer communication capabilities keep Tej Courier’s consumers updated

with delivery progress via SMSs and WhatsApp. It enables customers to live-track their

orders using a simple link and boosts engagement by displaying intuitive tracking graphics.

The last-mile delivery platform makes deliveries in tier-II cities fast and flexible by

empowering customers to add alternate contacts, pin locations, and reschedule deliveries

based on their convenience. It saves costs by validating non-delivery claims made by drivers

with end customers. All these optimization pockets enable Tej Courier to deliver the same

level of customer experience excellence that urban consumers experience.

“With regards to tier-II and III cities, challenges like lack of efficient logistics

infrastructure and inadequate delivery transparency cause significant disruptions in last-

mile operations. Hence, digitizing core delivery operations is critical. It improves

customer experience, optimizes last-mile costs, ensures high levels of logistics visibility,

and enhances cash reconciliation operations. Our advanced geotagging and ring-fencing

capabilities help businesses significantly boost delivery success percentage in tier II and

III regions where address quality is a big challenge,” says Soham Chokshi, Co-founder and

CEO, Shipsy.

About Tej Courier

Tej Courier, a division of Ghatge Group, is known for prompt and reliable deliveries in

Western India. With over 25 years in existence, Tej operates via 30 branches and more than

300 franchisees to deliver more than 2.5 million packages annually. Tej provides several

premium and priority options in the express and document delivery with its services like Tej

Sure, Tej Elite, Tej Suraksha, and Tej Remote. Its key missions include extending reach

domestically and internationally, serving extreme endpoint locations like semi-urban and

rural sectors, and constantly updating technology for maximum customer benefit.

About Shipsy

Shipsy’s smart logistics management platform empowers global businesses to optimize,

automate, track, and simplify the end-to-end supply chain and logistics operations. Founded

in 2015 in Gurugram, the company leverages AI, ML, and big data to design and develop low-

code SaaS solutions to improve operational efficiency across industries. The brand has

recently set its regional headquarters in Dubai. Last year the company raised $6M in Series

A round led by Sequoia Capital India’s Surge and existing investor Info Edge.

Media Contact:
media@shipsy.io
+91-9867999866

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